When will my order ship?
All orders placed before 6 P.M. (EST) on business days are fulfilled and shipped on the day of purchase, and all orders placed after this time are shipped on the next business day. Business days are Monday-Friday, not including observed holidays.
How long will it take for my order to arrive?
You have three options to choose from for shipping, so your package’s arrival date will be dependent upon the shipping method you select. UPS ground shipments typically take 3-7 business days. Please note that all ground shipments are transferred from UPS to your local postal carrier. With UPS 2nd Day shipping, you will receive your package in 2 to 3 business days, not including Saturday delivery. With UPS Overnight shipping, you will receive your package in 1-2 business days, not including Saturday delivery.
What method is used for shipping?
You have a choice between three shipping options. The default is UPS ground (3-7 business days). Please note that if you choose UPS Ground, the package is shipped via UPS from our warehouse and then is transferred to your local USPS postal carrier. You also have the option to choose UPS 2nd Day (2-3 business days), and UPS Overnight (1-2 business days). UPS 2nd Day and Overnight do not include Saturday delivery.
What if I didn’t receive an email confirmation for my order?
If you did not receive an email confirmation for your order it most likely means that either your order did not go through, or you may have mis-entered your email address. Please contact us at firstname.lastname@example.org to verify the status of your order and we will respond to you promptly.
Do you ship to APO/FPO addresses?
Currently we do not offer an option for shipments to APO/FPO addresses. As we work to improve our online experience, we are looking into adding this option in the near future. Please check back soon for updates, and thank you for shopping with us!
How can I return my order?
We offer a 30-day money back guarantee. You can read our full return policy here.
I recieved an "Unable to Process" message regarding my Club Rewards Membership payment information. What do I do?
You received this messages because we were unable to process your payment for your membership, please reach out to email@example.com for more information and to fix this issue.
How can I sample a product?
To sample a product you can always stop into your nearest Complete Nutrition® store and ask the consultants to provide a free single serving sample of almost any product. Currently most Complete Nutrition® products are only available in full-sized containers, so we are unable to ship samples directly from our online store.
Where can I purchase Complete Nutrition gear (e.g. water bottles, blender bottles, t-shirts, etc.)?
At the moment you will find gear exclusively at your local Complete Nutrition® store. We are working on making your favorite Complete Nutrition® gear available online in the future. Keep checking back for updates!
Do you sponsor athletes? Where do I send my information?